SURPPORT
FAQ
What is Mystilink?
Mystilink is a boutique metaphysical studio focused on Eastern divination and premium crystal bracelets. The brand combines Bazi, Ziwei, Chinese zodiac, and Five Elements theory with personalized guidance and handcrafted crystal accessories.
What services does Mystilink offer?
Personalized divination consultations
Bazi, Ziwei Dou Shu, zodiac, and Five Elements readings
Custom crystal bracelet design based on personal energy and goals
Ready-to-wear crystal and gemstone jewelry
How do I choose the right crystal bracelet?
Mystilink recommends bracelets based on your elemental balance, personal themes, energy needs, and style preferences. Recommendations may include crystal types, bead sizes, and bracelet styles.
What methodologies are used in the readings?
Bazi (Four Pillars): Uses birth year, month, day, and hour to understand personality traits and life potential.
Ziwei Dou Shu: Maps life areas such as career, wealth, and relationships.
Chinese Zodiac & Five Elements: Combines zodiac signs with Wood, Fire, Earth, Metal, and Water dynamics.
How does the custom bracelet process work?
Submit an intake form or book a consultation.
Mystilink analyzes your birth details and energetic profile.
A bracelet formula is created, including crystal types and arrangement.
Artisans handcraft the bracelet.
The bracelet is inspected, packaged, and shipped with tracking.
Are the crystals authentic and ethically sourced?
Yes. Mystilink states that stones are sourced from reputable regions and checked for quality, with attention to responsible sourcing standards.
How should I care for my crystal bracelet?
Wipe gently with a soft, dry cloth.
Clear energy using running water, moonlight, sage, or Palo Santo.
Avoid impact, scratches, and abrasive surfaces.
Consider periodic energetic check-ins or realignment guidance.
What is the shipping policy?
Mystilink ships internationally.
Standard shipping usually takes 7–14 business days.
Express shipping usually takes 3–7 business days.
Customs duties or import fees may be the buyer’s responsibility.
Tracking is provided after shipment.
What is the return and exchange policy?
Custom bracelets are generally non-returnable because they are personalized.
Ready-to-wear items may be returned or exchanged within the stated return window if unused and in original condition.
Customers should contact support for return instructions before shipping items back.
How can I book a metaphysical consultation?
Visit the consultation booking page, choose a service, select a date and time, submit your birth details, and complete payment. Mystilink will send further details after booking.
Is my personal information secure?
Mystilink states that birth data and questionnaire information are used only for analysis and are not shared with third parties.
How can I contact Mystilink customer support?
Email: support@mystilink.com
Live chat: available through the website chat icon
WhatsApp: details may be provided after booking
Other inquiries
For other questions, contact Mystilink by email.